My clients (Kristin Poulton and Jim Barnett, both of QAD, Inc.) patiently waiting at the customs counter at Birmingham Airport (BHX).


Our gear was left on the tarmac for an hour, then another 30 minutes waiting for an agent to appear. Traveling with gear means being an exporter/importer, with all the preparation and paperwork you can imagine that entails. I’ve done it about a dozen times; Kristin and Jim have both become experts.


ACTION ITEM: Do not travel overseas with gear without full documentation, usually in the form of an ATA Carnet.


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